Receipt

In some countries, it is obligatory for a business to provide a receipt to a customer confirming the details of a transaction. In most cases, the recipient of money provides the receipt, but in some cases, the receipt is generated by the payer, as in the case of goods being returned for a refund. A receipt is not the same as an invoice.

There is usually no set form for a receipt, such as a requirement that it be machine-generated. Many point-of-sale terminals or cash registers can automatically produce receipts. Receipts may also be generated by accounting systems, be manually produced, or generated electronically, for example, if there is no face-to-face transaction. To reduce the cost of postage and processing, many businesses do not mail receipts to customers unless specifically requested or required by law, with some transmitting them electronically. Others, to reduce time and paper, may endorse an invoice, account, or statement as "paid".

Process

Shop receipts

The practice in most shops at the point of sale is for a salesperson to scan or record the price of a customer's proposed purchases, including tax, discounts, credits, and other adjustments. In traditional situations and still in some family businesses today, the salesperson would then show the customer the summary, the invoice, for their agreement; but many shops today bypass this stage. The practice of presenting an invoice is most common in restaurants where a "bill" is presented after a meal.

The salesperson would indicate to the customer (whether by way of an invoice or otherwise) the total amount payable, and the customer would indicate the proposed method of payment of the amount. Payment in cash is regarded as payment of the amount tendered, but payment by store account is not. After processing the payment, the salesperson would then generate in one document an invoice and receipt. If payment was made by a payment card, a payment record would normally also be generated.

The invoice and receipt are the printed record of the transaction and are legal documents. A copy of these documents would normally be handed to the customer, though this step may be dispensed with. In many countries, a retailer may be under a legal obligation to provide a receipt to a customer which shows the details of a transaction and the shop and other information so that the tax authority can check that sales and related taxes are not being hidden. The document may also include messages from the retailer, warranty or return details, special offers, advertisements, or coupons, but these are merely promotional and not part of the formal receipt.

Other receipts

Receipts may also be provided for non-retail operations such as banking transactions.

Barcodes

Shops that use barcode readers may generate receipts with a barcode of the receipt identification number, which enables a salesperson to scan the barcode and quickly retrieve the details of the original transaction, for example: if a customer seeks to return or exchange goods or there is some other query.

Customer history

If linked to a customer shop account, some retailers' point-of-sale systems also allow the salesperson to see a complete record of the customer's buying history. A receipt (or a copy of a receipt) is the proof of purchase usually needed to make a return and often plays a vital part in a company's return and exchange policy.