Social problem-solving

The problem orientation may be positive and constructive to the problem solving process or negative and, therefore, dysfunctional in the process. Problem-solving proper is known as the second major process in social problem-solving. This process refers to the skills and techniques one uses to search for solutions and apply these skills to find the best solutions available. This model has been expanded by McFall and Liberman and colleagues. In these variations social problem-solving is considered to be a multi-step process including the adoption of a general orientation, defining the problem, brainstorming for solutions, decision making, and follow up stages.

Process

Based on the above model, it is hypothesized that a positive problem orientation leads to rational problem-solving skills. A rational problem-solving style is defined as a sensible, thoughtful, and methodical application of effective problem-solving skills. This, in turn, is most likely to result in positive outcomes and an exit from the problem solving process for this particular instance. When a negative outcome occurs, a person with rational problem solving skills is more likely to begin the cycle of problem-solving again. This time with the intent of finding a more appropriate solution or to redefine the problem. On the other hand, a negative problem solving orientation is likely to lead towards impulsive-careless or avoidant problem-solving styles. An impulsive-careless style is defined as narrowed, rash, thoughtless, speedy, and incomplete attempts at problem solving. An avoidance style to problem-solving is characterized by inaction, procrastination, and attempts to shift responsibility to others. Both of these styles are hypothesized to lead towards negative outcomes more often in the Social Problem-Solving Process. When negative outcomes occur, a person with an impulsive-careless or avoidant skill set is more likely to give up.