CBSE · Class 12 · Business Studies
Consumer Protection
Chapter 12Business Finance and MarketingCBSE / NCERT · Secondary & Senior Secondary
Topics
Consumer protection
- Concept and importance
- Consumer Protection Act 2019: meaning of consumer
- Consumer rights and responsibilities
- Who can file a complaint, redressal machinery and remedies
- Consumer organisations and NGOs
Learning objectives
- Identify the redressal forum and remedy for a consumer complaint.
Labs for this chapter are on the way
We are building worlds, labs and stories for Consumer Protection. Meanwhile, practise its questions or explore the rest of Commerce.
