Help with your account
The right address for almost everything. A real person reads it, not an autoresponder.
- Cannot log in, or the verification code never arrived
- Payment went through but the plan did not unlock
- Refund under the 7-day guarantee
- A lab, quiz or certificate is broken
- Wrong grade, wrong name, or you want the account deleted
Schools and Klasroom
For principals, coordinators and teachers looking at Lably for a whole school.
- Book a walkthrough of Klasroom
- Start the free 30-day pilot for one class
- Get a per-student quote
- Questions about student data and consent
Parents, privacy and data
Everything the Privacy Policy entitles you to ask for. Write from the email registered on the account so we can confirm it is you.
- A copy of the data we hold about your child
- Correct something that is wrong
- Delete the account and its data
- Withdraw consent
- Raise a formal grievance
Everything else
Press, partnerships, content collaborations, feedback, or a question that does not fit anywhere above.
- Press and media
- Partnerships and content collaborations
- Product feedback and feature requests
- Legal notices
Our response times
These are commitments, not aspirations. If we miss one, reply to your own email with “still waiting” and it goes to the top of the pile.
- First reply to any email
- 2 working days
- Cannot log in, or payment taken but nothing unlocked
- 1 working day — we treat these as urgent
- Refund submitted to Razorpay
- 3 working days · full timeline
- Data access or correction request
- 30 days · your rights
- Formal grievance resolved
- 30 days
What we do not have — yet
- No phone line. We would rather not advertise a number that rings out. Email genuinely reaches us faster.
- No live chat and no ticket portal. Your email thread is the ticket.
- No contact form on this page. A form that quietly fails is worse than no form, so we send you to a real inbox instead.
- No weekend cover. Working days means Monday to Friday, Indian Standard Time. Something sent on Saturday gets picked up Monday.
These answer themselves
Found a security problem? Please email support@lably.in with “Security” in the subject and give us the details. We will not pursue anyone who reports a genuine vulnerability responsibly and does not exploit it. This is a platform used by children, so we take these seriously and quickly.