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Language barrier

Difficulty in communication experienced by speakers of different languages or dialects

  • 9 min read
  • 8 chapters

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Through Communication, Language and Interpersonal relationship

Language barriers impede the formation of interpersonal relationships and can cause misunderstandings leading to various kinds of serious consequences. These can include conflict, frustration, medical distress, offenses of a criminal nature, violence, and the useless expenditure of time, effort, money, and human life.

Communication

Typically, little communication between speakers of different languages occurs unless one or both parties learn a new language, which requires an investment of much time and effort. People travelling abroad often encounter a language barrier.

People who come to a new country at an adult age or who have a limited vocabulary, when language learning is a cumbersome process, can have particular difficulty overcoming the language barrier. Similar difficulties occur at multinational meetings, where interpreting services can be costly, hard to obtain, and prone to error.

In 1995, 24,000 of the freshmen entering the California State University system reported English was their second language; yet only 1,000 of these non-native speakers of English tested proficient in college-level English. Numbers such as these make it evident that it is crucial for instruction librarians to acknowledge the challenges that language can present. Use of English is a key complicating factor in international students' use of an American university library.

Language difficulties affect not only information-gathering skills but also help-seeking behaviors. Lack of proficiency in English can be a major concern for international students in their library use as it relates to asking for and receiving assistance. Lee (1991), herself a former international student, explains that international students tend to be acquiescent and believe that school is the one place in the English-speaking world where they should be able to compete on an equal basis. International students are receptive and strongly motivated. For international students, concerned with proper sentence structure and precise vocabulary, this alteration of words and positions can be much more baffling than it is to native English speakers. The use of synonyms, a necessity in keyword searching, is difficult to master, especially for students with limited English vocabulary (F. Jacobson, 1988).

In 2012, the Rosetta Foundation declared April 19 international No Language Barrier Day. The idea behind the day is to raise international awareness about the fact that languages do not represent barriers: languages should not be removed as they are not a barrier – to the contrary, they should be celebrated. Rather, the foundation argues that access to translation services is the barrier preventing communities from accessing and sharing information across languages. The annual celebration of this day aims to raise awareness about and grow global community translation efforts.

Language barriers can also be a concern for those seeking healthcare as patient–physician communication can be compromised. Patients unable to understand or communicate their concerns with their doctors often experience decreased quality in healthcare. These differences can be overcome via methods such as translation services or language classes for physicians (Rand, 1998). Patient-caregiver language barriers can not only be a consequences of the patients not being native in the language of the country, but also result from migration of the workforce: For instance, nurses in Germany name insufficient language proficiency as a key barrier to the workplace integration of international colleagues. Specific language training is considered an enabling factor, such as active speaking training in job-specific scenarios with virtual patients.

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