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Value chain

Set of activities that a firm performs to deliver a valuable product

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Through Division (business), Company and Logistics

Value chain analysis examines how each activity—ranging from inbound logistics and operations to marketing, sales, and after-sales service—contributes to overall cost structure and customer value. The framework also includes supporting functions such as infrastructure, human resource management, technological development, and procurement, which enable primary activities to operate effectively.

Beyond individual firms, the value-chain concept has been extended to industry, national, and global levels, where interconnected production networks—often referred to as global value chains (GVCs)—shape international trade, investment patterns, and economic development. As a result, value-chain analysis is widely used in strategic management, supply-chain management, and development economics to understand competitiveness, efficiency, and value creation across organizations and regions.

Role of the business unit

According to Porter, the appropriate level for constructing a value chain is the business unit within a business, not a business division or the company as a whole. Porter is concerned that analysis at the higher company levels may hide certain sources of competitive advantage only visible at the business unit level.

Products pass through a chain of activities in order, and at each activity the product gains some value. The chain of activities gives the products more added value than the sum of added values of all activities.

Primary activities

All five primary activities are essential in adding value and creating a competitive advantage and they are:

  • Inbound logistics: arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores
  • Operations: concerned with managing the process that converts inputs (in the forms of raw materials, labor, and energy) into outputs (in the form of goods and/or services).
  • Outbound logistics: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user
  • Marketing and sales: selling products and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
  • Service: includes all the activities required to keep the product working effectively for the buyer after it is sold and delivered.

Companies can harness a competitive advantage at any one of the five activities in the value chain. For example, by creating outbound logistics that are highly efficient or by reducing a company's shipping costs, it allows to either realize more profits or pass the savings to the consumer by way of lower prices.

Support activities

Using support activities helps make primary activities more effective. Increasing any of the four support activities helps at least one primary activity to work more efficiently.

Virtual value chain

The virtual value chain, created by John Sviokla and Jeffrey Rayport, is a business model describing the dissemination of value-generating information services throughout an Extended Enterprise. This value chain begins with the content supplied by the provider, which is then distributed and supported by the information infrastructure; thereupon the context provider supplies actual customer interaction. It supports the physical value chain of procurement, manufacturing, distribution and sales of traditional companies.

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