Bank teller

Responsibilities and duties of the bank teller

Being front-line staff they are most likely to detect and stop fraudulent transactions in order to prevent losses at a bank (counterfeit currency and cheques, identity theft, confidence tricks, etc.). The position also requires tellers to be friendly and interact with the customers, providing them with information about customers' accounts and bank services. Tellers typically work from a station, usually located on a teller line. Most stations have a teller system, which includes cash drawers, receipt validator/printers, proof work sorters, and paperwork used for completing bank transactions. These transactions include:

• Check cashing, depositing, transfers, wire transfers
• Savings deposits, withdrawals
• Issuing negotiable items (cashier's checks, traveler's cheques, money orders, federal draft issuances, etc.)
• Payment collecting
• Promotion of the financial institution's products (loans, mortgages, etc.)
• Facilitating applications for retail credit products (short-term financing, credit cards, etc.)
• Business referrals (trust, insurance, lending, etc.)
• Cash advances
• Savings bond redemption
• Resolving customer issues
• Balancing the vault, cash drawers, ATMs, and TAUs
• Batching and Processing Proof Work (on-us/not-on-us checks, payment coupons, counter slips, etc.)
• May include ordering products for the customer (cheques, deposit slips, etc.)