McDonald's

Products

Menu

McDonald's predominantly sells hamburgers, cheeseburgers, various types of chicken, chicken sandwiches, French fries, soft drinks, shakes, breakfast items, and desserts. In most markets, McDonald's offers salads and vegetarian items, wraps and other localized fare. On a seasonal basis, McDonald's offers the McRib sandwich. During March of each year, McDonald's offers a Shamrock Shake to honor Saint Patrick's Day. The company often introduces items temporarily or brings them back after long absences.

McDonald's has offered the Happy Meal, a kids' meal, since June 1979, typically including a small toy or book packaged with the food.

In addition, the chain also sells some items within the United States on a regional basis; for example, the Hatch Green Chile Double Cheeseburger, which is topped with New Mexico green chile, is only available in the southwestern state of New Mexico.

In 2021, the company cut value meals and cheaper items from its menu as part of a focus on higher-priced items.

Health improvements

When Steve Easterbrook became CEO of the company in 2015, McDonald's streamlined the menu which in the United States contained nearly 200 items. The company looked to introduce healthier options and removed high-fructose corn syrup from hamburger buns. The company removed artificial preservatives from Chicken McNuggets, replacing chicken skin, safflower oil and citric acid found in Chicken McNuggets with pea starch, rice starch, and powdered lemon juice.

In September 2018, McDonald's USA announced that they no longer use artificial preservatives, flavors and colors in seven classic burgers sold in the U.S., including the hamburger, cheeseburger, double cheeseburger, McDouble, Quarter Pounder with Cheese, double Quarter Pounder with Cheese and the Big Mac. The pickles will still be made with an artificial preservative, although customers can choose to opt out of getting pickles with their burgers.

McPlant

In November 2020, McDonald's announced McPlant, a plant-based burger, along with plans to develop additional meat alternative menu items that extend to chicken substitutes and breakfast sandwiches. This announcement came after the successful testing of Beyond Meat plant based meat substitutes.

In late 2022, McDonald's announced the addition of the Double McPlant at all restaurants in the United Kingdom and Ireland starting January 4 due to the success of the McPlant. In 2024, select McDonald's in the UK were testing vegan ice cream called Choco Scoop and Strawberry Scoop and receiving positive reviews.

International menu variations

Asia

McDonald's menu is customized to reflect consumer tastes in their respective countries. Restaurants in several countries, particularly in Asia, serve soup. This local deviation from the standard menu is a characteristic for which the chain is particularly known and one which is employed either to abide by regional food taboos (such as the religious prohibition of beef consumption in India) or to make available foods with which the regional market is more familiar (such as the sale of McRice in Indonesia, or Ebi (prawn) Burger in Singapore and Japan). McDonald's restaurants in China include fried buns and soybean milk on their breakfast menus.

In partnership with the Central Food Technological Research Institute in India, McDonald's has introduced millet-based buns on September 4, 2024. Three major (Pearl millet, Sorghum, and Finger millet) and two minor (Proso and Paspalum scrobiculatum) millets are used which makes up 22% of the bun. It provides more calcium, iron, and protein in addition to a small amount of complex carbs to aid in satiety more quickly.

Europe

Throughout Europe, the McDonald's menu may be altered or feature country-exclusive items to suit national tastes. For example, a cheeseburger in Switzerland may include Gruyère cheese, and caldo verde is served in Portugal.

In France, McDonald's is colloquially called "McDo". They sell macaroons, Croque McDos, croissants, pain au chocolat, and beer. In Germany and some other Western European countries, McDonald's also sells beer. In Greece, the signature hamburger, Big Mac, is changed by adding Tzatziki sauce and packaging in a pita.

Oceania

In New Zealand, until 2020, McDonald's sold meat pies after local affiliate McDonald's New Zealand (known locally as "Macca's") partially relaunched the Georgie Pie fast food chain it bought out in 1996. In Australia, the "McOz" burger, containing beetroot, is perennially available, as are fries dusted in Vegemite.

North America

After limited regional trials, McDonald's began offering a partial breakfast menu during all hours its restaurants were open in the United States and Canada in 2015 and 2017, respectively. All-day breakfast was phased out from menus in the United States at the start of the COVID-19 pandemic in 2020. The all-day breakfast menu is still available in select locations across Canada.

Meal Deal

The Meal Deal, created in 2024, is one of the restaurant's current McValue Menu offerings. It was created to be a budget friendly meal and offers customers the choice of a McChicken, McDouble, or Daily Double in addition to two sides and a drink. The Meal Deal joins the under $3 selections as McDonald’s sole McValue offerings aside from deals accessible via the McDonald’s app.

Types of McDonald's locations and McDonald's subsidiaries

In the United States, most standalone McDonald's restaurants offer both counter service and drive-through service, with indoor and sometimes outdoor seating.

In 1994, McDonald's attempted Hearth Express, a prototype specializing in homestyle takeout meals. Among the fare offered were meatloaf, fried chicken, and baked ham. This experiment started with a single location in Darien, Illinois but closed after one year.

McDrive

Drive-Thru, Auto-Mac, Pay and Drive, or "McDrive" as it is known in many countries, often has separate stations for placing, paying for, and picking up orders while the customer remains in their vehicle; it was first introduced in Sierra Vista, Arizona in 1975, following the lead of other fast-food chains. The first such restaurant in Britain opened at Fallowfield, Manchester, in 1986. In some countries, McDrive locations near highways offer no counter service or seating. In contrast, locations in high-density city neighborhoods often omit drive-through service. There are also a few locations, mostly in downtown districts, that offer a "Walk-Thru" service in place of Drive-Thru.

McCafé

McCafé is a café-style accompaniment to McDonald's restaurants. The concept was created by McDonald's Australia, starting with Melbourne in 1993. In China, McCafé has expanded through small-format retail concepts such as kiosks, walk-up stands, and mobile coffee trucks. These formats support high-density areas and office districts where full restaurant build-outs are impractical.

McDonald's Next

McDonald's Next uses open-concept design and offers "Create Your Taste" digital ordering. The concept store also offers free mobile device charging and table service after 6:00 pm. The first store opened in Hong Kong in December 2015. The buildings are not colorful, and instead use more natural colors, like from concrete and unpolished oak.

PlayPlaces

McDonald's playgrounds used to be called Playlands and were outside. After concerns were raised that the playgrounds were dangerous, McDonald's moved them inside and began to make them out of softer materials, such as plastic instead of metal. They renamed them PlayPlaces in 1987.

McExpress and McStop

Some locations are connected to gas stations and convenience stores, while others called McExpress have limited seating or menu or may be located in a shopping mall. Other McDonald's are located in Walmart stores. McStop is a location targeted at truckers and travelers who may have services found at truck stops.

CosMc's

In July 2023, the company announced it was working toward a new fast-food brand called CosMc's, which would be tested at 10 sites. The first location was opened in December 2023 in Bolingbrook, Illinois. The outlet had a smaller real-estate footprint than regular McDonald's restaurants and focused on selling coffee and other drinks to afternoon customers.

The name for the new brand came from CosMc, a McDonaldland mascot that appeared in advertisements in the late 1980s and early 1990s.

Although four additional locations were eventually opened in Texas, McDonald's announced in May 2025 that all locations would be shuttered and the associated app removed by the end of June of that year. Some CosMc's beverage flavors would be tested in other U.S. McDonald's locations.

Corporate overview

Statistics

McDonald's restaurants are in 120 countries and territories and serve 68 million customers daily. There are 41,800 McDonald's locations as of 2023, and 45,000 employees in the United States.

The McDonald's on-demand delivery concept, which began in 2017 with a partnership with Uber Eats and added DoorDash in 2019 (with select locations adding Grubhub in 2021), accounts for up to 3% of all business as of 2019.

The $100 billion in sales generated by McDonald's company-owned and franchise restaurants in 2019 accounts for almost 4% of the estimated $2.5 trillion global restaurant industry.

Stock holdings

Focusing on its core brand, McDonald's began divesting itself of other chains it had acquired during the 1990s. The company owned a majority stake in Chipotle Mexican Grill until October 2006, when McDonald's fully divested from Chipotle through a stock exchange. Until December 2003, it owned Donatos Pizza, and it owned a small share of Aroma Café, from 1999 to 2001. On August 27, 2007, McDonald's sold Boston Market to Sun Capital Partners.

McDonald's has increased shareholder dividends for 25 consecutive years, making it one of the S&P 500 Dividend Aristocrats. The company is ranked 131st on the Fortune 500 of the largest United States corporations by revenue. In October 2012, its monthly sales fell for the first time in nine years. In 2014, its quarterly sales fell for the first time in seventeen years, when its sales dropped for the entirety of 1997.

Monetary loss

In the United States, it is reported that drive-throughs account for 70 percent of sales. McDonald's closed down 184 restaurants in the United States in 2015, which was 59 more than what they planned to open. This move was the first time McDonald's had a net decrease in the number of locations in the United States since 1970.

Business trends

The key trends for the McDonald's Corp. are (as of the financial year ending December 31)

McDonald's > NEXT

In September 2026, McDonald's announced its newest growth strategy as it tried to curb sluggish sales in its US business. The pillars of the plan included new restaurant design, menu changes, tech upgrades and improved hospitality training for employees. The plan was expected to see McDonald's spend as much as $8.5 billion by 2036 to accelerate franchisees' investment for the restaurant improvement plan.

Business model

Ownership

McDonald's owns the land on which many of its restaurants are situated, which is valued at an estimated $42 billion. The company earns a significant portion of its revenue from rental payments from franchisees. These rent payments rose 26 percent between 2010 and 2015, accounting for one-fifth of the company's total revenue at the end of the period. In recent times, there have been calls to spin off the company's U.S. holdings into a potential real estate investment trust, but the company announced at its investor conference on November 10, 2015, that this would not happen. CEO Steve Easterbrook discussed that pursuing the REIT option would pose too large a risk to the company's business model.

McDonald's trains its franchisees and management at one of the Hamburger Universities. As of 2015, the Hamburger Universities reside in Oak Brook, Tokyo, London, Sydney, Munich, São Paulo, Shanghai, and Moscow. In other countries, McDonald's restaurants are operated by joint ventures of McDonald's Corporation and other, local entities or governments.

Quality, Service, Cleanliness & Value is a corporate motto adopted by McDonald's to describe the company's philosophy for operating restaurants. The motto is codified in the procedures McDonald's uses to evaluate its franchisees.

Workers

According to Fast Food Nation by Eric Schlosser (2001), nearly one in eight workers in the U.S. have at some time been employed by McDonald's. Employees are encouraged by McDonald's Corp. to maintain their health by singing along to their favorite songs to relieve stress, attending church services to have a lower blood pressure, and taking two vacations annually to reduce the risk for myocardial infarction.

Fast Food Nation states that McDonald's is the largest private operator of playgrounds in the U.S; as well as the single largest purchaser of beef, pork, potatoes, and apples. The selection of meats McDonald's uses varies to some extent based on the host country's culture.

Sustainability

McDonald's established its first UK net zero carbon restaurant in Market Drayton in Shropshire in December 2021. The building was verified against the UK Green Building Council's net zero carbon framework. McDonald's future plans include further sustainability developments, but the company has also been criticised for not taking into account the emissions arising within its beef supply chain when assessing into environmental impact.

Headquarters

On June 13, 2016, McDonald's confirmed plans to move its global headquarters to Chicago's West Loop neighborhood in the Near West Side. The 608,000-square-foot structure opened on June 4, 2018, and was built on the former site of Harpo Productions.

The McDonald's former headquarters complex, McDonald's Plaza, is in Oak Brook, Illinois. It sits on the site of the former headquarters and stabling area of Paul Butler, the founder of Oak Brook. McDonald's moved into the Oak Brook facility from an office within the Chicago Loop in 1971.

Executives

Steve Easterbrook was CEO and president of McDonald's from 2015 to 2019, replacing the old CEO Don Thompson. McDonald's board of directors voted to remove Easterbrook as CEO since he had violated corporate policies on personal conduct by entering into a relationship with a company employee. He was replaced as CEO by Chris Kempczinski, who had been president of McDonald's USA.

In August 2022, McDonald's announced significant changes to its board. It said that existing director Sheila Penrose, chair of JLL Inc., would retire and that Anthony Capuano, CEO of Marriott International, executive vice president and worldwide chairman of pharmaceuticals Jennifer Taubert of Johnson & Johnson, and Amy Weaver president and CFO of Salesforce would join. The changes were unrelated to an effort by activist investor Carl Icahn.

Ownership

Global operations

International influence

McDonald's has become a symbol of globalization, sometimes referred to as the "McDonaldization" of society. The Economist newspaper uses the "Big Mac Index": the comparison of the cost of a Big Mac in various world currencies can be used to informally judge these currencies' purchasing power parity. Switzerland has the most expensive Big Mac in the world as of July 2015, while the country with the least expensive Big Mac is India (albeit for a Maharaja Mac—the next cheapest Big Mac is Hong Kong). The northernmost McDonald's restaurant in the world is located in Tromsø, Norway (since January 2024); and the southernmost is in Invercargill, New Zealand.

Thomas Friedman said that no country with a McDonald's had gone to war with another.

McDonald's suspended operations in its corporate-owned stores in Crimea after Russia annexed the region in 2014. On August 20, 2014, as tensions between the United States and Russia strained over the Russian annexation of Crimea, and the resultant U.S. sanctions, the Russian government temporarily shut down four McDonald's outlets in Moscow, citing sanitary concerns. The company has operated in Russia since 1990 and, in August 2014, had 438 stores across the country. On August 23, 2014, Russian Deputy Prime Minister Arkady Dvorkovich ruled out any government move to ban McDonald's and dismissed the notion that the temporary closures had anything to do with the sanctions.

Some observers have suggested that the company should be given credit for increasing the service standard in markets it enters. A group of anthropologists in a study entitled Golden Arches East looked at McDonald's impact on East Asia and Hong Kong, particularly. When it opened in Hong Kong in 1975, McDonald's was the first restaurant to consistently offer clean restrooms, driving customers to demand the same of other restaurants and institutions. On June 20, 2006, McDonald's partnered with Sinopec to open drive-throughs at its Chinese petrol stations, tapping into the nation's rising car culture.

Global activities

McDonald's opened its first restaurant in China, in Shenzhen, Guangdong in 1990. It was owned 50/50 by McDonald's Hong Kong and McDonald's USA. In Beijing, China, McDonald's restaurants once were state-owned enterprises operating according to franchise agreements. Beijing Capital Agricultural Group owns these franchises.

The company opened vegetarian-only restaurants in India. The first one opened in 2012 at Amritsar, India.

On July 31, 2017, McDonald's sold its mainland China and Hong Kong businesses for US$2.08 billion to a consortium of CITIC Limited (for 32%), private equity funds managed by CITIC Capital (for 20%) and Carlyle (for 28%), which CITIC Limited and CITIC Capital would form a joint venture to own the stake. McDonald's retains a 20% stake.

On the river Elbe in Hamburg, Germany, is the world's only "McBoat", a float-through service (similar to drive-through) for people on the river.

In Sweden, Happy Meal boxes can be used as goggles, with the game Slope Stars. In the Netherlands, McDonald's has introduced McTrax that doubles as a recording studio; it reacts to touch. They can create their own beats with a synth and tweak sounds with special effects.

In March 2022, McDonald's closed and sold their 850 locations in Russia due to the invasion of Ukraine. Approximately nine percent of global revenue and three percent of operating profit had come from Russia and the 100 locations in Ukraine. They sold the restaurants to a Russian buyer under the condition that the locations would not use the McDonald's branding. The new stores were rebranded as Vkusno i tochka, beginning to reopen in June. Later in 2022, the 25 McDonald's restaurants in Belarus rebranded as Vkusno i tochka and operations were suspended in Kazakhstan due to issues supplying minced meat from Russia. They rebranded the following year.

During the Gaza war, McDonald's branches in Israel provided free meals to the Israel Defense Forces, who had been accused of committing war crimes. The company's decision led to the call to boycott by Boycott, Divestment and Sanctions, a Palestinian grassroot movement, and by residents and rights groups in Muslim-majority nations, resulting in a drop of 0.2% in sales worldwide during the first quarter of 2024, for the first time since 2020. McDonald's in some countries distanced themselves from the actions of McDonald's Israel. As a result, McDonald's bought all 225 Israeli franchise-owned restaurants.

In November 2023, McDonald's announced to increase its stake in its China and Hong Kong businesses from 20% to 48%.

McDonald's employee relations

United States

Technology uses

Since the late 1990s, McDonald's has attempted to replace employees with electronic kiosks that would perform actions such as taking orders and accepting money. In 1999, McDonald's first tested "E-Clerks" in suburban Chicago, Illinois, and Wyoming, Michigan, with the devices being able to "save money on live staffers" and attracting larger purchase amounts than average employees.

In 2013, the University of Oxford estimated that in the succeeding decades, there was a 92% probability of food preparation and serving becoming automated in fast food establishments. By 2016, McDonald's "Create Your Taste" electronic kiosks were seen in some restaurants internationally where customers could custom order meals.

In 2017, McDonald's launched an app in the United States that allows customers to skip the ordering line inside or drive through and order online. Many McDonald's locations have special parking spaces for such orders.

In September 2019, McDonald's purchased an AI-based start-up, Apprente, to replace human servers with voice-based technology in its US drive-throughs.

In early 2023, McDonald's opened its first largely automated restaurant in Fort Worth, Texas. The restaurant in question would de-emphasize human contact when ordering, with employees available if there were problems but who would otherwise be absent from the ordering process (along with others working in the kitchen or other back-of-the-house roles). There was no seating in this restaurant.

Worker complaints

In March 2015, McDonald's workers in 19 U.S. cities filed 28 health and safety complaints with the U.S. Occupational Safety and Health Administration, which allege that low staffing, lack of protective gear, poor training, and pressure to work fast resulted in injuries. The complaints allege that, because of a lack of first aid supplies, workers were told by management to treat burn injuries with condiments such as mayonnaise and mustard. The Fight for $15 labor organization aided the workers in filing the complaints.

From 2007 to 2011, fast food workers in the U.S. drew an average of $7 billion of public assistance annually resulting from receiving low wages. The McResource website advised employees to break their food into smaller pieces to feel fuller, seek refunds for unopened holiday purchases, sell possessions online for quick cash, and "quit complaining" as "stress hormone levels rise by 15 percent after ten minutes of complaining." In December 2013, McDonald's shut down the McResource website amidst negative publicity and criticism. McDonald's plans to continue an internal telephone help line through which its employees can obtain advice on work and life problems.

The Roosevelt Institute, a liberal think tank, accuses some McDonald's restaurants of actually paying less than the minimum wage to entry positions due to "rampant" wage theft.

France

Workers at the McDonald's franchise at Saint-Barthélémy, Marseille, occupied the restaurant in protest against its planned closure. The restaurant is the second-biggest private sector employer in Saint-Barthélémy, which has an unemployment rate of 30 percent. Lawyers for Kamel Guemari, a shop steward at the franchise, claimed an attempt was made to kill him when a car drove at him in the restaurant car park.

South Korea

In South Korea, McDonald's pays part-time employees $5.50 an hour and is accused of paying less with arbitrary schedule adjustments and pay delays.

United Kingdom

As of 2013, 90% of McDonald's UK workforce were on zero-hour contracts, making it potentially the largest such private sector employer in the country. In April 2017, after workers engaged in labor strike, all employees were given the option of fixed contracts.

In September 2017, two British McDonald's stores agreed to a strike over zero-hours contracts for staff. Picket lines were formed around the two stores in Crayford and Cambridge. The strike was supported by then Leader of the Opposition Jeremy Corbyn.

Criticism

In 2001, Eric Schlosser's book Fast Food Nation criticised aspects of McDonald's business practices, particularly around its political lobbying and criticism of the business practices of McDonald's, particularly concerning its use of political influence and targeting advertisements to children.

In October 2014, McDonald's USA launched the "Our Food. Your Questions." transparency campaign, inviting customers to submit questions online, and published behind-the-scenes videos and other content about its ingredients, sourcing, and food preparation. The campaign included a series of online videos featuring former MythBusters co-host Grant Imahara visiting suppliers and facilities.

Nutrition

In 1990, activists from a small group known as London Greenpeace (no connection to the international group Greenpeace) distributed leaflets entitled What's wrong with McDonald's?, criticizing its environmental, health, and labor record. The corporation wrote to the group demanding they desist and apologize, and, when two of the activists refused to back down, sued them for libel leading to the "McLibel case", one of the longest cases in English civil law. A documentary film of the McLibel Trial has been shown in several countries.

Morgan Spurlock's 2004 documentary film Super Size Me claimed that McDonald's food was contributing to the increase of obesity in society and that the company was failing to provide nutritional information about its food for its customers. Within weeks of the film's premiere, McDonald's announced that it was eliminating the super size option and was creating the adult Happy Meal.

In response to public pressure, McDonald's has sought to include more healthy choices in its menu, announcing in May 2008 that, in the United States and Canada, it has switched to using cooking oil that contains no trans fats for its french fries, and canola-based oil with corn and soy oils, for its baked items, pies, and cookies, by the end of 2018. The company introduced a new slogan to its recruitment posters: "Not bad for a McJob."

Animal welfare

McDonald's has been criticized for using factory farmed fast growing chicken breeds in their supply chain. These breeds are more likely to suffer from welfare issues such as broken or fractured bones, leg deformities and heart failure.

Since McDonald's purchases over 2 billion eggs per year, which accounts for about 4 percent of eggs produced in the United States, the switch to cage-free eggs is expected to have a major impact on the egg industry. It is part of a general trend toward cage-free eggs driven by consumer concern over the harsh living conditions of hens. In 2014, McDonald's pledged to stop using eggs from battery cage facilities in restaurants in Australia by 2017, which was met in 2018.

McDonald's has been the subject of animal rights activism. In 2021, Animal Rising blockaded four UK distribution centers using bamboo towers, leading to food shortages at restaurants. They cited "suffering of animals" in the McDonald's supply chain as a motivating factor.

Legal cases

European Union

In April 2017, Irish fast-food chain Supermac's submitted a request to the European Union Property Office to cancel McDonald's owned trademarks within the European Union, claiming that McDonald's engaged in "trademark bullying; registering brand names... which are simply stored away in a war chest to use against future competitors", after the trademarks had prevented Supermac's from expanding out of Ireland. The EUIPO ruled in Supermac's favor, finding that McDonald's "has not proven genuine use" of many trademarks, canceling McDonald's owned trademarks such as "Big Mac" and specific "Mc"-related trademarks within the European Union.

Burger King responded by "trolling" McDonald's by giving their burgers names that included the words "Big Mac" that also mocked the original burger, which included "Like a Big Mac But Juicier", "Like a Big Mac, But Actually Big" and "Big Mac-ish But Flame-Grilled of Course."

In 2023, the EUIPO Board of Appeal partially annulled their decision after McDonald's filed 700 pages of additional evidence despite objections. However, on further appeal to the European Court of Justice, the court ruled in 2024 that McDonald's had failed to prove the use of the Big Mac trademark in relation to chicken products or services associated with operating restaurants, meaning Supermac's and other businesses are now free to use the "Mac" in their business names and in names for poultry products in Europe. McDonald's retains the Big Mac trademark solely for its beef burgers.

The McDonald's group has had proceedings taken against it by the French Tax Authorities, with possible charges of criminal tax fraud. In July 2022, the group reached an agreement with the French judicial authorities to end criminal proceedings for tax fraud.

Malaysia

On September 8, 2009, McDonald's Malaysian operations lost a lawsuit to prevent another restaurant from calling itself McCurry. McDonald's lost in an appeal to Malaysia's highest court, the Federal Court.

On December 29, 2016, McDonald's Malaysian issued a statement that said only certified halal cakes are allowed inside its restaurants nationwide.

United Kingdom

The longest-running legal action of all time in the UK was the McLibel case against two defendants who criticized several aspects of the company. The trial lasted ten years and called 130 witnesses. The European Court of Human Rights deemed that the unequal resources of the litigants breached the defendants' rights to freedom of speech and biased the trial. The result was widely seen as a "PR disaster" for McDonald's.

In 2021, it emerged that at least 50 employees had filed charges against the chains regarding harassment in the workplace in five years, leading to the company instituting anti-harassment training. Some of the complainants also stated that they were verbally and physically harassed in retaliation for their complaints. In 2023, the BBC conducted an investigation, and reported that more than 100 current and recent UK workers at outlets of the fast-food chain allege there is a continuing toxic culture of sexual assault, harassment, racism and bullying.

In January 2025, it was reported that over 700 young workers had filed lawsuits against McDonald's UK, alleging widespread harassment and discrimination. The claims, handled by the law firm Leigh Day, involved current and former employees under the age of 20 and spanned more than 450 restaurants. Following a BBC investigation in July 2023, testimonies highlighted issues such as racism, homophobia, ableism, and harassment. McDonald's UK, dismissed 29 workers for sexual harassment in 2023 and established a specialist unit to investigate such allegations. However, unions argued that these measures did not resolve the issues. Employees shared accounts of inappropriate behavior, including homophobic remarks, sexual advances, and unwanted physical contact from managers. Similar allegations had been raised in 2019, with the Bakers, Food and Allied Workers Union reporting over 1,000 cases of harassment involving female employees. In March 2025, the Equality and Human Rights Commission wrote to all 1,400 McDonald's branches telling them they must comply with their legal duties, or risk enforcement action.

In June 2025, it was reported that McDonald's was attempting to block the expansion of the Irish chain Supermac's into the UK market and intended to proceed with IPO trademark court proceedings in the UK, despite having been unsuccessful in similar proceedings against Supermac's in the EU in 2024.

United States

The 1994 court case Liebeck v. McDonald's Restaurants examined a McDonald's practice of serving coffee so hot that when spilled, it caused third degree burns requiring weeks of hospitalization and skin grafting surgery. The trial outcome was an award of $2.86 million (equivalent to $5.47 million in 2024) for the plaintiff, 81-year old Stella Liebeck. The amount was later reduced to $640,000 (equivalent to $1.2 million in 2024).

In 2019, a McDonald's employee, Jenna Ries, sued the restaurant chain over allowing sexual harassment in the workplace and described the working environment as "toxic".

In 2023, an investigation by the United States Department of Labor found child labor violations at McDonald's franchises in the state of Kentucky, which involved over 300 children, two of them 10-year-olds. A total of $212,000 was levied against three franchises for the violations. Further investigations uncovered child labor violations involving 83 minors at 16 different locations in Louisiana and Texas, with imposed fines amounting to $77,572.

Commercial surveillance

McDonald's has become a significant actor in the landscape of commercial surveillance, leveraging extensive data collection to drive customer retention and revenue. Through its loyalty program, the company aggregates granular behavioral data — including purchase history, promotional interactions, location data and "online activity on other websites, applications or social media" — to feed predictive algorithms that estimate the customer lifetime value and probability of future visits. The scale of this monitoring was highlighted in 2024 when a reporter obtained a 515-page dossier on his own profile, through California’s Consumer Privacy Act, revealing a depth of personal tracking that was associated with intelligence agencies rather than private enterprises. This practice exemplifies how non-tech companies have incentives to collect, process and aggregate as much data as possible to increase their profits. Critics from CyLab Security and Privacy Institute and the Center for Digital Democracy argue that such corporate profiling, normalizes massive data collection and undermines consumers privacy.

Marketing and advertising

McDonald's has maintained several advertising campaigns for decades. In addition to the usual media (television, radio, and newspaper), the company makes use of billboards and signage. Also, it sponsors sporting events ranging from Little League to the FIFA World Cup and Olympic Games. Television has been central to the company's advertising strategy. To date, McDonald's has used 23 different slogans in United States advertising, as well as a few other slogans for select countries and regions.

In 2026, Wired published a report on data McDonald's collects on customers who are a part of the loyalty program. The data collected includes purchases, loyalty-points history, activity, and any promotional offers associated with an account. According to McDonald's, this data is used with the purpose of helping provide personalized deals and messages. These data is also used to predict McDonald's-related behavior, including predicting what a customer will eat, when a customer will visit, the odds that a customer will visit a restaurant ("Customer Attrition Likelihood"), and how much will be spent on average.

Children's advertising

McDonald's uses playgrounds, games, and toys to make children want to go to McDonald's.

Celebrity endorsements

Sports

In 1992, basketball player Michael Jordan became the first celebrity to have a McDonald's value meal named after him. The "McJordan" was available at Chicago franchises. The exclusivity of the meal lead to fans in other regions being envious, more notably leading to a man buying a gallon of the McJordan BBQ sauce for 10,000 dollars.

LeBron James was a spokesman for McDonald's from 2003 to 2017, while co-endorsing Coca-Cola-Sprite since early in his career.

In January 2025, WNBA player Angel Reese became the first woman to partner with McDonald's, creating the Angel Reese Special. Ordering the meal as a double Quarter Pounder was promoted in reference to Reese's consistent double-doubles during games.

Music

In September 2020, McDonald's partnered with rapper Travis Scott to release the "Travis Scott Meal" nationwide. Scott designed new uniforms for McDonald's employees and released Cactus Jack merchandise using vintage visuals from the fast food chain's history. The company followed up with the "J Balvin Meal" in a partnership with reggaeton singer J Balvin.

In 2021, McDonald's partnered with Korean boy group BTS to release the "BTS Meal" in 50 countries around the world, starting on May 26 in select countries.

Space exploration

McDonald's and NASA explored an advertising agreement for a planned mission to the asteroid 449 Hamburga; however, the spacecraft was eventually canceled.

Sponsorship in NASCAR

McDonald's entered the NASCAR Cup Series in 1977, sponsoring Richard Childress for one race. Between 1977 and 1986, McDonald's only sponsored a handful of races in a season. In 1993, McDonald's became the full-time sponsor for the No. 27 Junior Johnson & Associates Ford, driven by Hut Stricklin. In 1994, Stricklin was replaced in the car by Jimmy Spencer, who went on to win twice that season. The following season McDonald's would move over to the No. 94 Bill Elliott Racing Ford, driven by team-owner Bill Elliott. McDonald's stayed with Elliott until the 2001 season when they moved again, this time to the No. 96 PPI Motorsports Ford, driven by rookie Andy Houston. However, when the team failed to field a car for the entire season, McDonald's became absent from NASCAR until 2004, when it joined Evernham Motorsports as a part-time sponsor for drivers Elliott, Kasey Kahne, Elliott Sadler, A. J. Allmendinger, and Reed Sorenson until 2010.

During the 2010 season, McDonald's entered its longest partnership with a team at Chip Ganassi Racing, sponsoring the No. 1 Chevrolet driven by Jamie McMurray until his final race in the 2019 Daytona 500. McDonald's moved to CGR's No. 42 of Kyle Larson, whom the company sponsored until his suspension in 2020, and also had a one-race partnership with Richard Petty Motorsports' No. 43 Chevrolet driven by Bubba Wallace in 2019 and 2020. McDonald's continued working with the No. 42 under new driver Ross Chastain in 2021 and also joined Wallace's new team 23XI Racing as a "founding partner".

Charity

McHappy Day is an annual event at McDonald's, during which a percentage of the day's sales go to charity. It is the signature fundraising event for Ronald McDonald House Charities (RMHC). According to the Australian McHappy Day website, McHappy Day raised $20.4 million in 2009. The goal for 2010 was $20.8 million.

Ronald McDonald House Charities is a global network of more than 260 Chapters that is made to help families access medical care for their children and family support services in more than 60 countries and regions throughout the world. In 2022, over $182 million were donated to Ronald McDonald House Charities from McDonald's, its franchisees, and its customers.

In 1995, St. Jude Children's Research Hospital received an anonymous letter postmarked in Dallas, Texas, containing a $1 million winning McDonald's Monopoly game piece. McDonald's officials came to the hospital, accompanied by a representative from the accounting firm Arthur Andersen, who examined the card under a jeweler's eyepiece, handled it with plastic gloves, and verified it as a winner.

Future plans

McDonald's wants to add 900 McDonald's restaurants in the U.S. and 10,000 more worldwide (totaling 50,000 restaurants globally) by 2027.

McDonald's has committed to eliminating deforestation from its global supply chain by 2030 for beef and four other commodities. The company also has a 2050 net-zero carbon emissions commitment, to bring global carbon emissions down. Digitizing the Arches is a new initiative of McDonald's. From this, McDonald's announces a partnership with Google to automate restaurants using artificial intelligence, and Google Cloud technology. They also plan to expand the McDonald's loyalty program from 150 million to 250 million 90-day active users by 2027. McDonald's is also planning to expand its digital ordering system to 30% of deliveries originating from their app by 2027.