Channel Tunnel

Opening dates

The opening was phased for various services offered as the Channel Tunnel Safety Authority, the IGC, gave permission for various services to begin at several dates over the period 1994/1995 but start-up dates were a few days later.

Engineering

Site investigation undertaken in the 20 years before construction confirmed earlier speculations that a tunnel could be bored through a chalk marl stratum. The chalk marl is conducive to tunnelling, with impermeability, ease of excavation and strength. The chalk marl runs along the entire length of the English side of the tunnel, but on the French side a length of 5 kilometres (3.1 mi) has variable and difficult geology. The tunnel consists of three bores: two 7.6 m (24 ft 11 in) diameter rail tunnels, 30 m (98 ft) apart, 50 kilometres (31 mi) in length with a 4.8 m (15 ft 9 in) diameter service tunnel in between. The three bores are connected by 270 cross-passages and 194 piston relief ducts.

The service tunnel was used as a pilot tunnel, boring ahead of the main tunnels to determine the conditions. English access was provided at Shakespeare Cliff and French access from a shaft at Sangatte. The French side used five tunnel boring machines (TBMs), and the English side six. The service tunnel uses Service Tunnel Transport System (STTS) and Light Service Tunnel Vehicles (LADOGS). Fire safety was a critical design issue.

Between the portals at Beussingue and Castle Hill, the tunnel is 50.5 km (31.4 mi) long, with 3.3 km (2.1 mi) under land on the French side and 9.3 km (5.8 mi) on the UK side, and 37.9 km (23.5 mi) under the sea. It is the third-longest rail tunnel in the world, behind the Gotthard Base Tunnel in Switzerland and the Seikan Tunnel in Japan, but has the longest undersea section. The average depth is 45 m (148 ft) below the seabed.

On the UK side, of the expected 5 million cubic metres (6.5 million cubic yards) of spoil, approximately 1 million cubic metres (1.3 million cubic yards) was used as fill at the terminal site. The remainder was deposited at Lower Shakespeare Cliff behind a seawall, reclaiming 74 acres (30 hectares) of land. This reclaimed land was later developed into Samphire Hoe, a country park.

An environmental assessment did not identify any major risks associated with the project, and additional studies on safety, noise, and air pollution were generally positive. However, environmental objections were raised regarding the proposed high-speed rail link to London.

Geology

Successful tunnelling required a sound understanding of topography and geology and the selection of the best rock strata through which to dig. The geology of this site generally consists of north-easterly dipping Cretaceous strata, part of the northern limb of the Wealden-Boulonnais dome. It has:

• Continuous chalk in the cliffs on either side of the Channel, with no major faulting, as observed by Verstegan in 1605.
• Four geological strata, marine sediments laid down 90–100 million years ago; pervious Upper and Middle Chalk above slightly pervious Lower Chalk and finally impermeable Gault Clay. There is a sandy stratum of Glauconitic marl (tortia), between the chalk marl and the gault clay.
• A 25–30 m (82–98 ft) layer of chalk marl (French: craie bleue) in the lower third of the lower chalk appeared to present the best tunnelling medium. The chalk has a clay content of 30–40% making it impermeable to groundwater, yet relatively easy excavation with strength allowing minimal support. Ideally, the tunnel would be bored in the bottom 15 m (49 ft) of the chalk marl, allowing water inflow from fractures and joints to be minimised, but above the gault clay that would increase stress on the tunnel lining and swell and soften when wet.

On the English side, the stratum dip is less than 5°; on the French side, this increases to 20°. Jointing and faulting are present on both sides. On the English side, only minor faults of displacement less than 2 m (6 ft 7 in) exist; on the French side, displacements of up to 15 m (49 ft 3 in) are present owing to the Quenocs anticlinal fold. The faults are of limited width, filled with calcite, pyrite and remolded clay. The increased dip and faulting restricted the selection of routes on the French side. To avoid confusion, microfossil assemblages were used to classify the chalk marl. On the French side, particularly near the coast, the chalk was harder, more brittle and more fractured than on the English side. This led to the adoption of different tunnelling techniques on the two sides.

The Quaternary undersea valley Fosse Dangeard and Castle Hill landslip at the English portal caused concerns. Identified by the 1964–1965 geophysical survey, the Fosse Dangeard is an infilled valley system extending 80 m (262 ft) below the seabed, 500 m (1,640 ft) south of the tunnel route in mid-channel. A 1986 survey showed that a tributary crossed the path of the tunnel, and so the tunnel route was made as far north and deep as possible. The English terminal had to be located in the Castle Hill landslip, which consists of displaced and tipping blocks of lower chalk, glauconitic marl and gault debris. Thus the area was stabilised by buttressing and inserting drainage adits. The service tunnel acted as a pilot preceding the main ones, so that the geology, areas of crushed rock, and zones of high water inflow could be predicted. Exploratory probing was done in the service tunnel, in the form of extensive forward probing, vertical downward probes and sideways probing.

Site investigation

Marine soundings and samplings were made by Thomé de Gamond in 1833–67, establishing the seabed depth at a maximum of 55 m (180 ft) and the continuity of geological strata (layers). Surveying continued for many years, with 166 marine and 70 land-deep boreholes being drilled and more than 4,000 line kilometres of the marine geophysical survey completed. Surveys were undertaken in 1958–1959, 1964–1965, 1972–1974 and 1986–1988.

The surveying in 1958–1959 catered for immersed tube and bridge designs, as well as a bored tunnel, and thus a wide area was investigated. At that time, marine geophysics surveying for engineering projects was in its infancy, with poor positioning and resolution from seismic profiling. The 1964–1965 surveys concentrated on a northerly route that left the English coast at Dover harbour; using 70 boreholes, an area of deeply weathered rock with high permeability was located just south of Dover harbour.

Given the previous survey results and access constraints, a more southerly route was investigated in the 1972–1973 survey, and the route was confirmed to be feasible. Information for the tunnelling project also came from work before the 1975 cancellation. On the French side at Sangatte, a deep shaft with adits was made. On the English side at Shakespeare Cliff, the government allowed 250 m (820 ft) of 4.5 m (15 ft) diameter tunnel to be driven. The actual tunnel alignment, method of excavation and support were essentially the same as the 1975 attempt. In the 1986–1987 survey, previous findings were reinforced, and the characteristics of the gault clay and the tunnelling medium (chalk marl that made up 85% of the route) were investigated. Geophysical techniques from the oil industry were employed.

Tunnelling

Tunnelling was a major engineering challenge; the only precedent was the undersea Seikan Tunnel in Japan, which opened in 1988. A serious health and safety risk with building tunnels under water is major water inflow due to the high hydrostatic pressure from the sea above, under weak ground conditions. The tunnel also had the challenge of timescale: being privately funded, an early financial return was paramount.

The objective was to construct two 7.6 m-diameter (25 ft) rail tunnels, 30 m (98 ft) apart, 50 kilometres (31 mi) in length; a 4.8-metre-diameter (16 ft) service tunnel between the two main ones; pairs of 3.3 m (10 ft 10 in)-diameter cross-passages linking the rail tunnels to the service tunnel at 375 m (1,230 ft) spacing; piston relief ducts 2 m (6 ft 7 in) in diameter connecting the rail tunnels 250 m (820 ft) apart; two undersea crossover caverns to connect the rail tunnels, with the service tunnel always preceding the main ones by at least 1 km (0.6 mi) to ascertain the ground conditions. There was plenty of experience with excavating through chalk in the mining industry, while the undersea crossover caverns were a complex engineering problem. The French one was based on the Mount Baker Ridge freeway tunnel in Seattle; the UK cavern was dug from the service tunnel ahead of the main ones, to avoid delay.

Precast segmental linings in the main tunnel boring machine (TBM) drives were used, but two different solutions were used. On the French side, neoprene and grout sealed bolted linings made of cast iron or high-strength reinforced concrete were used; on the English side, the main requirement was for speed, so bolting of cast-iron lining segments was only done in areas of poor geology. In the UK rail tunnels, eight lining segments plus a key segment were used; in the French side, five segments plus a key. On the French side, a 55 m (180 ft) diameter 75 m (246 ft) deep grout-curtained shaft at Sangatte was used for access. On the English side, a marshalling area was 140 m (459 ft) below the top of Shakespeare Cliff, the New Austrian Tunnelling method (NATM) was first applied in the chalk marl here. On the English side, the land tunnels were driven from Shakespeare Cliff—the same place as the marine tunnels—not from Folkestone. The platform at the base of the cliff was not large enough for all of the drives and, despite environmental objections, tunnel spoil was placed behind a reinforced concrete seawall, on condition of placing the chalk in an enclosed lagoon, to avoid wide dispersal of chalk fines. Owing to limited space, the precast lining factory was on the Isle of Grain in the Thames estuary, which used Scottish granite aggregate delivered by ship from the Foster Yeoman coastal super quarry at Glensanda in Loch Linnhe on the west coast of Scotland.

On the French side, owing to the greater permeability to water, earth pressure balance TBMs with open and closed modes were used. The TBMs were used in the closed mode for the first 5 kilometres (3 mi), but then operated as open, boring through the chalk marl stratum. This minimised the impact to the ground, allowed high water pressures to be withstood and also alleviated the need to grout ahead of the tunnel. The French effort required five TBMs: two main marine machines, one mainland machine (the short land drives of 3 kilometres (2 mi) allowed one TBM to complete the first drive then reverse direction and complete the other), and two service tunnel machines.

On the English side, the simpler geology allowed faster open-faced TBMs. Six machines were used; all commenced digging from Shakespeare Cliff, three marine-bound and three for the land tunnels. Towards the completion of the undersea drives, the UK TBMs were driven steeply downwards and buried clear of the tunnel. These buried TBMs were then used to provide an electrical earth. The French TBMs then completed the tunnel and were dismantled. A 900 mm (35 in) gauge railway was used on the English side during construction.

In contrast to the English machines, which were given technical names, the French tunnelling machines were all named after women: T1 "Brigitte", T2 "Europa", T3 "Catherine", T4 "Virginie" and T5 "Pascaline", the latter being renamed T6 "Séverine" for the final tunnel bore.

After the tunnelling, one machine was on display at the side of the M20 motorway in Folkestone until Eurotunnel sold it on eBay for £39,999 to a scrap metal merchant. Another machine (T4 "Virginie") still survives on the French side, adjacent to Junction 41 on the A16, in the middle of the D243E3/D243E4 roundabout. On it are the words "hommage aux bâtisseurs du tunnel", meaning "tribute to the builders of the tunnel".

Tunnel boring machines

The eleven tunnel boring machines were designed and manufactured through a joint venture between the Robbins Company of Kent, Washington, United States; Markham & Co. of Chesterfield, England; and Kawasaki Heavy Industries of Japan. The TBMs for the service tunnels and main tunnels on the UK side were designed and manufactured by James Howden & Company Ltd, Scotland.

Railway design

Loading gauge

The loading gauge height is 5.75 m (18 ft 10 in).

Communications

There are three communication systems:

• Concession radio – for the tunnel operator's personnel and vehicles within the concession area (terminals, tunnels, coastal shafts)
• Track-to-train radio – secure speech and data between trains and the railway control centre
• Shuttle internal radio – communication among shuttle crew, and to passengers over car radios

Power supply

Power is delivered to the locomotives via an overhead line at 25 kV 50 Hz with a normal overhead clearance of 6.03 m (19 ft 9+1⁄2 in). All tunnel services run on electricity, shared equally from English and French sources. There are two substations fed at 400 kV at each terminal, but in an emergency, the tunnel's lighting (about 20,000 light fittings) and the plant can be powered solely from either England or France.

The traditional railway south of London uses a 750 V DC third rail to deliver electricity, but since the opening of High Speed 1 there is no longer any need for tunnel trains to use it. High Speed 1, the tunnel and the LGV Nord all have power provided via overhead catenary at 25 kV 50 Hz AC. The railways on "classic" lines in Belgium are also electrified by overhead wires, but at 3,000 V DC.

Signalling

A cab signalling system gives information directly to train drivers on a display. There is a train protection system that stops the train if the speed exceeds that indicated on the in-cab display. TVM430, as used on LGV Nord and High Speed 1, is used in the tunnel. The TVM signalling is interconnected with the signalling on the high-speed lines on either side, allowing trains to enter and exit the tunnel system without stopping. The maximum speed is 160 km/h (99 mph).

Signalling in the tunnel is coordinated from a control centre at the Folkestone terminal. A backup facility at the Calais terminal is staffed at all times and can take over all operations in the event of a breakdown or emergency.

Starting in 2024, the Compagnie de Signaux et d'Entreprises Électriques was authorized to roll out new ERTMS signalling systems across the fixed link in the Eurotunnel railway.

Track system

Conventional ballasted tunnel track was ruled out owing to the difficulty of maintenance and lack of stability and precision. The Sonneville International Corporation's track system was chosen because it was reliable and also cost-effective. The type of track used is known as Low Vibration Track (LVT), which is held in place by gravity and friction. Reinforced concrete blocks of 100 kg (220 lb) support the rails every 60 cm (23.6 in) and are held by 12 mm (0.47 in) thick closed-cell polymer foam pads placed at the bottom of rubber boots. The latter separates the blocks' mass movements from the concrete. The track provides extra overhead clearance for larger trains. UIC60 (60 kg/m) rails of 900A grade rest on 6 mm (0.24 in) rail pads, which fit the RN/Sonneville bolted dual leaf-springs. The rails, LVT-blocks and their boots with pads were assembled outside the tunnel, in a fully automated process developed by the LVT inventor, Roger Sonneville. About 334,000 Sonneville blocks were made on the Sangatte site.

Maintenance activities are less than projected. The rails had initially been ground on a yearly basis or after approximately 100MGT of traffic. Maintenance is facilitated by the existence of two tunnel junctions or crossover facilities, allowing for two-way operation in each of the six tunnel segments, and providing safe access for maintenance of one isolated tunnel segment at a time. The two crossovers are the largest artificial undersea caverns ever built, at 150 m (490 ft) long, 10 m (33 ft) high and 18 m (59 ft) wide. The English crossover is 8 kilometres (5.0 mi) from Shakespeare Cliff, and the French crossover is 12 kilometres (7.5 mi) from Sangatte.

Ventilation, cooling and drainage

The ventilation system maintains greater air pressure in the service tunnel than in the rail tunnels, so that in the event of a fire, smoke does not enter the service tunnel from the rail tunnels. There is a normal ventilating system and a supplementary system. Twin fans are mounted in vertical shafts where digging for the tunnel began, on both sides of the channel: two in Sangatte, France, and two more at Shakespeare Cliff, UK. The normal ventilating system is connected direct to the service tunnel and provides fresh air through the cross- passages into the running tunnels, where it is dispersed by the piston effect of the train and shuttle movements. Only one fan on each side is ever running, the second being available as a backup. The supplementary ventilating system is a separate emergency system and can be used to control smoke or supply emergency air within the tunnels. On both systems, the fans are normally run on supply mode, pulling in air from the outside, but they can also be used in extraction mode to remove smoke or fumes from the tunnels.

Two cooling water pipes in each rail tunnel circulate chilled water to remove heat generated by the rail traffic. Pumping stations remove water in the tunnels from rain, seepage, and so on.

During the design stage of the tunnel, engineers found that its aerodynamic properties and the heat generated by high-speed trains as they passed through it would raise the temperature inside the tunnel to 50 °C (122 °F). As well as making the trains "unbearably warm" for passengers, this also presented a risk of equipment failure and track distortion. To cool the tunnel to below 35 °C (95 °F), engineers installed 480 kilometres (300 mi) of 61 cm (24.0 in) diameter cooling pipes carrying 84 million litres (18 million imperial gallons) of water. The network—Europe's largest cooling system—was supplied by eight York Titan chillers running on R22, a hydrochlorofluorocarbon (HCFC) refrigerant gas.

Due to R22's ozone depletion potential and high global warming potential, its use is being phased out in developed countries. Since 1 January 2015, it has been illegal in Europe to use HCFCs to service air-conditioning equipment; broken equipment that used HCFCs must be replaced with equipment that does not use it. In 2016, Trane was selected to provide replacement chillers for the tunnel's cooling network. The York chillers were decommissioned and four "next generation" Trane Series E CenTraVac large-capacity (2,600 kW to 14,000 kW) chillers were installed—two in Sangatte, France, and two at Shakespeare Cliff, UK. The energy-efficient chillers, using Honeywell's non-flammable, ultra-low GWP R1233zd(E) refrigerant, maintain temperatures at 25 °C (77 °F), and in their first year of operation generated savings of 4.8 GWh—approximately 33%, equating to €500,000 ($585,000)—for tunnel operator Getlink.

Rolling stock

Rolling stock used previously

Operators

LeShuttle

Getlink operates the LeShuttle, a vehicle shuttle service, through the tunnel.

Car shuttle sets have two separate halves: single and double deck. Each half has two loading/unloading wagons and 12 carrier wagons. Eurotunnel's original order was for nine car shuttle sets.

Heavy goods vehicle (HGV) shuttle sets also have two halves, with each half containing one loading wagon, one unloading wagon and 14 carrier wagons. There is a club car behind the leading locomotive, where drivers must stay during the journey. Eurotunnel originally ordered six HGV shuttle sets.

Initially 38 LeShuttle locomotives were commissioned, with one at each end of a shuttle train.

Freight locomotives

Forty-six Class 92 locomotives for hauling freight trains and overnight passenger trains (the Nightstar project, which was abandoned) were commissioned, running on both overhead AC and third-rail DC power. However, RFF does not let these run on French railways, so there are plans to certify Alstom Prima II locomotives for use in the tunnel.

International passenger

Thirty-one Eurostar trains, based on the French TGV, built to UK loading gauge with many modifications for safety within the tunnel, were commissioned, with ownership split between British Rail, French national railways (SNCF) and Belgian national railways (NMBS/SNCB). British Rail ordered seven more for services north of London. Around 2010, Eurostar ordered ten trains from Siemens based on its Velaro product. The Class 374 entered service in 2016 and has been operating through the Channel Tunnel ever since alongside the current Class 373.

Germany (DB) tried from about 2005 to get permission to run train services to London. At the end of 2009, extensive fire-proofing requirements were dropped and DB received permission to run German Intercity-Express (ICE) test trains through the tunnel. In June 2013 DB was granted access to the tunnel, but these plans were ultimately terminated.

In October 2021, Renfe, the Spanish state railway company, expressed interest in operating a cross-Channel route between Paris and London using some of their existing trains with the intention of competing with Eurostar. No details have been revealed as to which trains would be used.

Between October and November 2023, three more companies expressed interest in potentially running services between London and various European cities:

• "Evolyn", a start-up company based in Spain announced plans that they intended to run services between London and Paris by 2026. The company stated that orders had been placed for the newly developed "Avelia" high speed trains built by Alstom for international operations. Alstom however, noted that no firm order for any rolling stock had been placed, but that there were ongoing discussions with the start-up over potential procurements.
• Virgin Group founder Richard Branson had reportedly hired the former managing director of Virgin Trains to initiate infrastructure talks on a potential international service between London, Paris, Brussels and Amsterdam.
• Dutch start-up "Heuro" announced plans to start running services from Amsterdam to both Paris and London. Heuro was said to have applied for timetable slots beginning in December 2027 and was reportedly raising investment funds in Europe and the USA.

In October 2025 the UK Office of Rail and Road announced that they had selected Eurostar's sole competitor for in-Tunnel service to be Virgin Trains Europe, in conjunction with their assessment of capacity at Eurostar's maintenance centre.

Service locomotives

Diesel locomotives for rescue and shunting work are Eurotunnel Class 0001 and Eurotunnel Class 0031.

Operation

Usage and services

Transport services offered by the tunnel are as follows:

• LeShuttle roll-on roll-off shuttle service for road vehicles and their drivers and passengers;
• Eurostar passenger trains;
• Through-running freight trains.

Both the freight and passenger traffic forecasts made before the construction of the tunnel were overestimated; in particular, Eurotunnel's commissioned forecasts were over-predictions. Although the captured share of Channel crossings was forecast correctly, high competition (especially from budget airlines which expanded rapidly in the 1990s and 2000s) and reduced tariffs led to low revenue. Overall cross-Channel traffic was overestimated.

With the European Union's liberalisation of international rail services, the tunnel and High Speed 1 have been open to competition since 2010. There have been a number of operators interested in running trains through the tunnel and along High Speed 1 to London. In June 2013, after several years, Deutsche Bahn obtained a licence to operate Frankfurt – London trains, not expected to run before 2016 because of delivery delays of the custom-made trains. Plans for the service to Frankfurt seem to have been shelved in 2018. In 2025, the UK Office of Rail and Road announced it had found Eurostar's maintenance facilities in London were capable of hosting a second competitor, and awarded in-Tunnel operating permission to Virgin Trains Europe, with services set to begin within the next five years.

Passenger traffic volumes

Cross-tunnel passenger traffic volumes peaked at 18.4 million in 1998, decreased to 14.9 million in 2003, and have increased substantially since then.

At the time of the decision on building the tunnel, 15.9 million passengers were predicted for Eurostar trains during the first year. In 1995, the first full year, actual numbers were a little over 2.9 million, growing to 7.1 million in 2000, then decreasing to 6.3 million in 2003. Eurostar was initially limited by the lack of a high-speed connection on the British side. After the completion of High Speed 1 in two stages in 2003 and 2007, traffic increased. In 2008, Eurostar carried 9,113,371 passengers, a 10% increase over the previous year, despite traffic limitations due to the 2008 fire. Eurostar passenger numbers continued to increase, but experienced a sharp decline in 2020 during the COVID-19 pandemic.

Freight traffic volumes

Freight volumes have been erratic, with a major decrease during 1997 due to a closure caused by a fire in a freight shuttle. Freight crossings increased over the period, indicating the substitutability of the tunnel by sea crossings. The tunnel has achieved a market share close to or above Eurotunnel's 1980s predictions but Eurotunnel's 1990 and 1994 predictions were overestimates.

For through freight trains, the first year prediction was 7.2 million tonnes; the actual 1995 figure was 1.3 m tonnes. Through freight volumes peaked in 1998 at 3.1 m tonnes. This fell back to 1.21 m tonnes in 2007, increasing slightly to 1.24 m tonnes in 2008. Together with that carried on freight shuttles, freight volumes have grown since opening, with 6.4 m tonnes carried in 1995, 18.4 m tonnes recorded in 2003 and 19.6 m tonnes in 2007. Numbers fell back in the wake of the 2008 fire.

Eurotunnel's freight subsidiary is Europorte 2. In September 2006 EWS, the UK's largest rail freight operator, announced that owing to the cessation of UK-French government subsidies of £52 million per annum to cover the tunnel "Minimum User Charge" (a subsidy of around £13,000 per train, at a traffic level of 4,000 trains per annum), freight trains would stop running after 30 November.

Economic performance

Shares in Eurotunnel were issued at £3.50 per share on 9 December 1987. By mid-1989 their price had risen to £11.00. Delays and cost overruns resulted in the price falling; during demonstration runs in October 1994, it reached an all-time low. Eurotunnel suspended payment on its debt in September 1995 to avoid bankruptcy. In December 1997 the British and French governments extended Eurotunnel's operating concession by 34 years, to 2086. There was a financial restructuring of Eurotunnel in mid-1998, reducing debt and financial charges. Despite this, The Economist reported in 1998 that to break even Eurotunnel would have to increase fares, traffic, and market share for sustainability. A cost-benefit analysis of the tunnel indicated that there were few effects on the wider economy and few developments associated with the project and that the British economy would have been better off if it had not been constructed.

Under the terms of the Concession, Eurotunnel was obliged to investigate a cross-Channel road tunnel. In December 1999 road and rail tunnel proposals were presented to the British and French governments, but it was stressed that there was not enough demand for a second tunnel. A three-way treaty between the United Kingdom, France and Belgium governs border controls, with the establishment of 'control zones' within which the officers of the other nation may exercise limited customs and law enforcement powers. For most purposes, these are at either end of the tunnel, with the French border controls on the UK side of the tunnel and vice versa. For some city-to-city trains, the train is a control zone. A binational emergency plan coordinates UK and French emergency activities.

In 1999, Eurostar posted its first net profit, having made a loss of £925m in 1995. In 2005, Eurotunnel was described as being in a serious situation. In 2013, operating profits rose 4 percent from 2012, to £54 million. Getlink (the operator of the Channel Tunnel) suggested Brexit uncertainty led to a €18m hit in 2019 and their revenues remained almost unchanged compared to 2018, at €1.09bn. In 2020, at the height of the COVID-19 pandemic, turnover fell 24% to €815.9m. Getlink achieved group revenue of €1,614 million and a net profit of €317 million in 2024, a 5% decrease compared to 2023.

Security

There is a need for full passport controls, as the tunnel acts as a border between the Schengen Area and the Common Travel Area. There are juxtaposed controls, meaning that passports are checked before boarding by officials of both the departing country and the destination country. These control points are only at the main Eurostar stations: French officials operate at London St Pancras, while British officials operate at Lille-Europe, Brussels-South, Paris-Gare du Nord, Rotterdam CS, and Amsterdam CS. During the winter ski season, they also operate at Gare de Bourg-Saint-Maurice and Moûtiers-Salins-Brides-les-Bains. Eurostar passengers pass through airport-style security screening. For the shuttle road-vehicle trains, there are juxtaposed passport controls before boarding the trains.

When Eurostar trains ran south of Paris, there were no passport and security checks before departure, and those trains had to stop in Lille for at least 30 minutes to allow all passengers to be checked. No checks are performed on board. There have been plans for services from Amsterdam, Frankfurt and Cologne to London, but a major reason to cancel them was the need for a stop in Lille. Direct service from London to Amsterdam started on 4 April 2018; following the building of check-in terminals at Amsterdam and Rotterdam and an intergovernmental agreement, a direct service from the two Dutch cities to London started on 30 April 2020.

Terminals

The terminals' sites are at Cheriton (near Folkestone in the United Kingdom) and Coquelles (near Calais in France). The UK site uses the M20 motorway for access. The terminals are organised with the frontier controls juxtaposed with the entry to the system to allow travellers to go onto the motorway at the destination country immediately after leaving the shuttle.

To achieve design output at the French terminal, the shuttles accept cars on double-deck wagons; for flexibility, ramps were placed inside the shuttles to provide access to the top decks. At Folkestone there are 20 kilometres (12 mi) of the main-line track, 45 turnouts and eight platforms. At Calais there are 30 kilometres (19 mi) of track and 44 turnouts. At the terminals, the shuttle trains traverse a figure eight to reduce uneven wear on the wheels. There is a freight marshalling yard west of Cheriton at Dollands Moor Freight Yard.

Regional effect

A 1996 report from the European Commission predicted that Kent and Nord-Pas de Calais would have increased traffic volumes due to the general growth of cross-Channel traffic and traffic attracted by the tunnel. In Kent, a high-speed rail line to London would transfer traffic from road to rail. Kent's regional development would benefit from the tunnel, but with it being so close to London, its benefits would be restricted. Traditional industries would see some gains and would be largely dependent on the development of Ashford International railway station. Without the station, Kent would be totally dependent on London's expansion. Nord-Pas-de-Calais, however, would enjoy a strong internal symbolic effect from the Tunnel, which would result in significant gains in manufacturing.

While eliminating a bottleneck, such as with a tunnel, does not guarantee economic benefits for all nearby areas, the perception of a region being connected to a European high-speed transport network coupled with a proactive political response is more crucial for regional economic development. Some small-medium enterprises located in the immediate vicinity of the terminal have used the opportunity to re-brand the profile of their business with positive effects, such as The New Inn at Etchinghill which were able to commercially exploit its unique selling point as being 'the closest pub to the Channel Tunnel'. Tunnel-induced regional development is small compared to general economic growth. The South East of England likely benefited developmentally and socially from faster and cheaper transport to continental Europe, but the benefits were unlikely to be distributed equally throughout the region. The overall environmental effect was almost certainly negative.

Since the opening of the tunnel, small positive effects on the wider economy have been felt, but it is difficult to identify major economic successes attributed directly to the tunnel. The Eurotunnel operates at a profit, providing a weather-proof alternative for transportation. High costs of construction did delay profitability, with companies involved in the tunnel's construction relying on government assistance to deal with the accumulated debt.

In social terms, the tunnel was predicted to increase British cohesion with the continent, and it was also viewed as a symbolic "end" of Britain as an insular island. A report in 1998 stated that two-thirds of Britons "feel European", but that, at the same time, most are hostile to the EU as a political institution.

Illegal immigration

Illegal immigrants and would-be asylum seekers have used the tunnel to attempt to enter Britain. By 1997, the problem had attracted international press attention, and by 1999, the French Red Cross opened the first migrant centre at Sangatte, using a warehouse once used for tunnel construction; by 2002, it housed up to 1,500 people at a time, most of them trying to get to the UK. In 2001, most came from Afghanistan, Iraq, and Iran, but African countries were also represented.

Eurotunnel, the company that operates the crossing, said that more than 37,000 migrants were intercepted between January and July 2015. Approximately 3,000 migrants, mainly from Ethiopia, Eritrea, Sudan and Afghanistan, were living in the temporary camps erected in Calais at the time of an official count in July 2015. An estimated 3,000 to 5,000 migrants were waiting in Calais for a chance to get to England.

Britain and France operate a system of juxtaposed controls on immigration and customs, where investigations happen before travel. France is part of the Schengen immigration zone, removing border checks in normal times between most EU member states; Britain and Ireland form their own separate Common Travel Area immigration zone.

Most illegal immigrants and would-be asylum seekers who got into Britain found some way to ride a freight train. Trucks are loaded onto freight trains. In a few instances, migrants stowed away in a liquid chocolate tanker and managed to survive, spread across several attempts. Although the facilities were fenced, total security was deemed impossible; migrants would even jump from bridges onto moving trains. In several incidents people were injured during the crossing; others tampered with railway equipment, causing delays and requiring repairs. Eurotunnel said it was losing £5m per month because of the problem.

In 2001 and 2002, several riots broke out at Sangatte, and groups of migrants (as many as 550 in a December 2001 incident) stormed the fences and attempted to enter en masse.

Other migrants seeking permanent UK settlement use the Eurostar passenger train. They may purport to be visitors (whether to be issued with a required visit visa, or deny and falsify their true intentions to obtain a maximum of 6-months-in-a-year at-port stamp); purport to be someone else whose documents they hold, or used forged or counterfeit passports. Such breaches result in refusal of permission to enter the UK, effected by Border Force after such a person's identity is fully established, assuming they persist in their application to enter the UK.

Increased security measures around the tunnel have resulted in much of the migration moving to small boats instead.

Diplomatic efforts

Local authorities in both France and the UK called for the closure of the Sangatte migrant camp, and Eurotunnel twice sought an injunction against it. As of 2006 the United Kingdom blamed France for allowing Sangatte to open, and France blamed both the UK for its then lax asylum rules/law, and the EU for not having a uniform immigration policy. The problem's cause célèbre nature even resulted in journalists being detained as they followed migrants onto railway property.

In 2002, the European Commission told France that it was in breach of European Union rules on the free transfer of goods because of the delays and closures as a result of its poor security. The French government built a double fence, at a cost of £5 million, reducing the numbers of migrants detected each week reaching Britain on goods trains from 250 to almost none. Other measures included CCTV cameras and increased police patrols. At the end of 2002, the Sangatte centre was closed after the UK agreed to absorb some migrants.

On 23 and 30 June 2015, striking workers associated with MyFerryLink damaged sections of track by burning car tyres, cancelling all trains and creating a backlog of vehicles. Hundreds seeking to reach Britain attempted to stow away inside and underneath transport trucks destined for the UK. Extra security measures included a £2 million upgrade of detection technology, £1 million extra for dog searches, and £12 million (over three years) towards a joint fund with France for security surrounding the Port of Calais.

Illegal attempts to cross and deaths

In 2002, a dozen migrants died in crossing attempts. In the two months from June to July 2015, ten migrants died near the French tunnel terminal, during a period when 1,500 attempts to evade security precautions were being made each day.

On 6 July 2015, a migrant died while attempting to climb onto a freight train while trying to reach Britain from the French side of the Channel. The previous month an Eritrean man was killed under similar circumstances.

During the night of 28 July 2015, one person, aged 25–30, was found dead after a night in which 1,500–2,000 migrants had attempted to enter the Eurotunnel terminal. The body of a Sudanese migrant was subsequently found inside the tunnel. On 4 August 2015, another Sudanese migrant walked nearly the entire length of one of the tunnels. He was arrested close to the British side, after having walked about 30 miles (48 km) through the tunnel.

Mechanical incidents

Fires

On 9 December 1994, during an "invitation only" testing phase, a fire broke out in a Ford Escort car while its owner was loading it onto the upper deck of a tourist shuttle. The fire started at about 10:00, with the shuttle train stationary in the Folkestone terminal, and was put out about 40 minutes later with no passenger injuries.

On 18 November 1996, a fire broke out on an HGV shuttle wagon in the tunnel, but nobody was hurt seriously. The exact cause is unknown, although it was neither a Eurotunnel equipment nor rolling stock problem; it may have been due to arson of a heavy goods vehicle. It is estimated that the heart of the fire reached 1,000 °C (1,800 °F), with the tunnel severely damaged over 46 m (151 ft), with some 500 m (1,640 ft) affected to some extent. Full operation recommenced six months after the fire.

On 21 August 2006, the tunnel was closed for several hours when a truck on an HGV shuttle train caught fire.

On 11 September 2008, a fire occurred in the Channel Tunnel at 13:57 GMT. The incident started on an HGV shuttle train travelling towards France. The event occurred 11 kilometres (6.8 mi) from the French entrance to the tunnel. No one was killed but several people were taken to hospitals suffering from smoke inhalation, and minor cuts and bruises. The tunnel was closed to all traffic, with the undamaged South Tunnel reopening for limited services two days later. Full service resumed on 9 February 2009 after repairs costing €60 million.

On 29 November 2012, the tunnel was closed for several hours after a truck on an HGV shuttle caught fire.

On 17 January 2015, both tunnels were closed after a lorry fire that filled the midsection of Running Tunnel North with smoke. Eurostar cancelled all services. The shuttle train had been heading from Folkestone to Coquelles and stopped adjacent to cross-passage CP 4418 just before 12:30 UTC. 38 passengers and four members of Eurotunnel staff were evacuated into the service tunnel and transported to France in special STTS road vehicles. They were taken to the Eurotunnel Fire/Emergency Management Centre close to the French portal.

Train failures

On the night of 19/20 February 1996, about 1,000 passengers became trapped in the Channel Tunnel when Eurostar trains from London broke down owing to failures of electronic circuits caused by snow and ice being deposited and then melting on the circuit boards.

On 3 August 2007, an electrical failure lasting six hours caused passengers to be trapped in the tunnel on a shuttle.

On the evening of 18 December 2009, during the December 2009 European snowfall, five London-bound Eurostar trains failed inside the tunnel, trapping 2,000 passengers for approximately 16 hours, during the coldest temperatures in eight years. A Eurotunnel spokesperson explained that snow had evaded the train's winterisation shields, and the transition from cold air outside to the tunnel's warm atmosphere had melted the snow, resulting in electrical failures. One train was turned back before reaching the tunnel; two trains were hauled out of the tunnel by Eurotunnel Class 0001 diesel locomotives. The blocking of the tunnel led to the implementation of Operation Stack, the transformation of the M20 motorway into a linear car park.

The occasion was the first time that a Eurostar train was evacuated inside the tunnel; the failing of four at once was described as "unprecedented". The Channel Tunnel reopened the following morning. Nirj Deva, Member of the European Parliament for South East England, had called for Eurostar chief executive Richard Brown to resign over the incidents. An independent report by Christopher Garnett (former CEO of Great North Eastern Railway) and Claude Gressier (a French transport expert) on the 18/19 December 2009 incidents was issued in February 2010, making 21 recommendations.

On 7 January 2010, a Brussels–London Eurostar broke down in the tunnel. The train had 236 passengers on board and was towed to Ashford; other trains that had not yet reached the tunnel were turned back.

Safety

The Channel Tunnel Safety Authority is responsible for some aspects of safety regulation in the tunnel; it reports to the Intergovernmental Commission (IGC).

The service tunnel is used for access to technical equipment in cross-passages and equipment rooms, to provide fresh-air ventilation and for emergency evacuation. The Service Tunnel Transport System (STTS) allows fast access to all areas of the tunnel. The service vehicles are rubber-tired with a buried wire guidance system.

The 24 STTS vehicles are used mainly for maintenance but also for firefighting and emergencies. "Pods" with different purposes, up to a payload of 2.5–5 tonnes (2.8–5.5 tons), are inserted into the side of the vehicles. The vehicles cannot turn around within the tunnel and are driven from either end. The maximum speed is 80 km/h (50 mph) when the steering is locked. A fleet of 15 Light Service Tunnel Vehicles (LADOGS) was introduced to supplement the STTSs. The LADOGS has a short wheelbase with a 3.4 m (11 ft) turning circle, allowing two-point turns within the service tunnel. Steering cannot be locked like the STTS vehicles, and maximum speed is 50 km/h (31 mph). Pods up to 1 tonne (1.1 tons) can be loaded onto the rear of the vehicles. Drivers in the tunnel sit on the right, and the vehicles drive on the left. Owing to the risk of French personnel driving on their native right side of the road, sensors in the vehicles alert the driver if the vehicle strays to the right side.

The three tunnels contain 6,000 tonnes (6,600 tons) of air that needs to be conditioned for comfort and safety. Air is supplied from ventilation buildings at Shakespeare Cliff and Sangatte, with each building capable of providing 100% standby capacity. Supplementary ventilation also exists on either side of the tunnel. In the event of a fire, ventilation is used to keep smoke out of the service tunnel and move smoke in one direction in the main tunnel to give passengers clean air. The tunnel was the first main-line railway tunnel to have special cooling equipment. Heat is generated from traction equipment and drag. The design limit was set at 30 °C (86 °F), using a mechanical cooling system with refrigeration plants on both sides that run chilled water circulating in pipes within the tunnel.

Trains travelling at high speed create piston effect pressure changes that can affect passenger comfort, ventilation systems, tunnel doors, fans and the structure of the trains, and which drag on the trains. Piston relief ducts of 2 m (6 ft 7 in) diameter were chosen to solve the problem, with 4 ducts per kilometre to give close to optimum results. However, this design led to extreme lateral forces on the trains, so a reduction in train speed was required and restrictors were installed in the ducts.

The safety issue of a possible fire on a passenger-vehicle shuttle garnered much attention, with Eurotunnel noting that fire was the risk attracting the most attention in a 1994 safety case for three reasons: the opposition of ferry companies to passengers being allowed to remain with their cars; Home Office statistics indicating that car fires had doubled in ten years; and the long length of the tunnel. Eurotunnel commissioned the UK Fire Research Station—now part of the Building Research Establishment—to give reports of vehicle fires, and liaised with Kent Fire Brigade to gather vehicle fire statistics over one year. Fire tests took place at the French Mines Research Establishment with a mock wagon used to investigate how cars burned. The wagon door systems are designed to withstand fire inside the wagon for 30 minutes, longer than the transit time of 27 minutes. Wagon air conditioning units help to purge dangerous fumes from inside the wagon before travel. Each wagon has a fire detection and extinguishing system, with sensing of ions or ultraviolet radiation, smoke and gases that can trigger halon gas to quench a fire.

Since the HGV wagons are not covered, fire sensors are located on the loading wagon and in the tunnel. A 10-inch (250 mm) water main in the service tunnel provides water to the main tunnels at 125 m (410 ft) intervals. The ventilation system can control smoke movement. Special arrival sidings accept a train that is on fire, as the train is not allowed to stop whilst on fire in the tunnel unless continuing its journey would lead to a worse outcome. Two STTS (Service Tunnel Transportation System) vehicles with firefighting pods are on duty at all times, with a maximum delay of 10 minutes before they reach a burning train. Eurotunnel has banned a wide range of hazardous goods from travelling in the tunnel.

Unusual traffic

Trains

In 1999, the Kosovo Train for Life passed through the tunnel en route to Pristina, in Kosovo.

Other

In 2009, former F1 racing champion John Surtees drove a Ginetta G50 EV electric sports car prototype from England to France, using the service tunnel, as part of a charity event. He was required to keep to the 50 km/h (30 mph) speed limit. To celebrate the 2014 Tour de France's transfer from its opening stages in Britain to France in July of that year, Chris Froome of Team Sky rode a bicycle through the service tunnel, becoming the first solo rider to do so. The crossing took under an hour, reaching speeds of 65 km/h (40 mph)—faster than most cross-channel ferries.

Mobile network coverage

Since 2012, French operators Bouygues Telecom, Orange and SFR have covered Running Tunnel South, the tunnel bore normally used for travel from France to Britain.

In January 2014, UK operators EE and Vodafone signed ten-year contracts with Eurotunnel for Running Tunnel North. The agreements will enable both operators' subscribers to use 2G and 3G services. Both EE and Vodafone planned to offer LTE services on the route; EE said it expected to cover the route with LTE connectivity by the summer of 2014. EE and Vodafone will offer Channel Tunnel network coverage for travellers from the UK to France. Eurotunnel said it also held talks with Three UK but had yet to reach an agreement with the operator.

In May 2014, Eurotunnel announced that they had installed equipment from Alcatel-Lucent to cover Running Tunnel North and simultaneously to provide mobile service (GSM 900/1800 MHz and UMTS 2100 MHz) by EE, O₂ and Vodafone. The service of EE and Vodafone commenced on the same date as the announcement. O₂ service was expected to be available soon afterwards.

In November 2014, EE announced that it had previously switched on LTE earlier in September 2014. O₂ turned on 2G, 3G and 4G services in November 2014, whilst Vodafone's 4G was due to go live later.

Other (non-transport) services

The tunnel also houses the 1,000 MW ElecLink interconnector to transfer power between the British and French electricity networks. During the night of 31 August/1 September 2021, the 51 km-long (32-mile) 320 kV DC cable was switched into service for the first time.